Shipping policy

Thank you for shopping with CHUAN LIMITED. As a professional apparel retailer catering to global customers, our team adheres to standardized order fulfillment and cross-border shipping protocols. We strive to ensure all fashion clothing items are precisely processed, well-packaged and delivered in flawless condition within a reliable shipping cycle.

1. Order Processing Time

All confirmed apparel orders will be fully processed, inspected and packaged within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. Processing timelines may be prolonged during large-scale promotions and peak order seasons due to increased order volume. We will send proactive email alerts to customers in case of notable shipping delays.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are dynamically calculated and clearly displayed on the checkout page prior to payment, enabling full transparency of all logistical expenses for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are estimated values and not guaranteed. Actual delivery progress may be affected by courier service disruptions, customs clearance review progress, harsh weather, international logistical bottlenecks and local holiday arrangements of destination countries.

3. Shipment Confirmation and Order Tracking

Once your apparel order is dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking details.
Tracking status and real-time logistics data will generally go live and become available for customer inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their delivery address during checkout to avoid misdelivery and package returns.
CHUAN LIMITED bears no liability for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address information provided by customers. Any packages returned for address-related reasons will incur additional reshipping fees, which shall be covered by the buyer.

5. Lost or Damaged Packages

If your parcel is lost during cross-border transit, please reach out to our support team within 7 days of your expected delivery date to initiate an official logistics investigation.
If your clothing products arrive with torn packaging, stains or physical damage upon receipt, please submit a support request within 48 hours after delivery. Clear photos of damaged items and original packaging are required for verification, and our team will resolve the issue efficiently.

6. Apparel Care and Usage Notice

Each garment is equipped with dedicated care instructions covering wearing, cleaning and storage guidelines. Customers are advised to follow these professional specifications for daily use. CHUAN LIMITED will not be held responsible for clothing damage, shrinkage, fading or deformation caused by improper cleaning, drying, private alteration or unauthorized misuse of products.

7. International Shipping and Customs Notice

International shipments may be subject to import duties, customs tariffs and other clearance fees imposed by local customs authorities. These additional charges vary by destination country and are the exclusive responsibility of customers. Such fees are not included in product pricing or standard shipping costs.

8. Contact Information

For any questions or concerns regarding this Shipping Policy and your order logistics status, please connect with our customer support team via the official details below:
Trade Name: CHUAN LIMITED
Phone number: +852 7289 4646
Email: support@digitalhomepro.shop
Physical address: 580A Nathan Road, Mong Kok, KL, Hong Kong SAR China